Centrebound are expert Mystery Shopping and contact centre Quality Assurance providers based in the heart of Manchester?s vibrant Northern Quarter. Founded in 2013 by highly experienced customer service and contact centre professionals, we serve an ever-changing market place, where customers are demanding an equally flexible customer service and quality assurance proposition. Centrebound are members of the MSPA (Mystery Shopping Providers Association).
Centrebound help organisations improve their customer service with our range of customer insight and compliance monitoring. Deploying our Mystery Shopping agents we deliver unbiased, objective feedback and insight.
Centrebound enable contact centre service leaders to improve their call monitoring with our affordable, flexible and effective multichannel quality assurance support. Our vast experience in outsourced contact centre Quality Assurance enables our clients to focus on areas that will increase customer satisfaction and generate additional revenue as well as ensuring compliance processes are being adhered to.
The actionable insight we provide for our clients, is configured based on their goals and objectives. The performance packs are designed and produced by our experts to match their needs, ensuring the most efficient and clear reporting is available at all times.