Centrebound Delivers Virgin Media Q3 Results
Centrebound mystery shopping customer and all-round multimedia good eggs Virgin Media have just received their Q3 mystery shopping results. Using a bespoke survey measuring sales journey compliance and customer experience measures, over 90 stores and kiosks have been visited by Centrebound Mystery Agents. The results provided by secure download link to Virgin Media’s management team have provided unparalleled insight which has driven record compliance, CX and NPS for the third quarter in a row.
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