Centrebound helps Virgin Media deliver record results
Centrebound mystery shopping customer and all-round multimedia good eggs Virgin Media have just received their Q3 mystery shopping results. Using a bespoke survey measuring sales journey compliance and customer experience measures, over 90 stores and kiosks have been visited by Centrebound Mystery Agents. The results provided to Virgin Media’s management team have provided unparalleled insight which has driven record compliance, CX and NPS for the third quarter in a row.
Paul Day, Head of Retail, Virgin Media said “Centrebound produced high quality results and were good value for money. They were very responsive to any questions I had and their services met our needs very well.”
If you would like to see what Centrebound’s bespoke customer insight service could do for your business please get in touch