Centrebound selected by JCT600 motor retailer to carry out mystery shopping surveys

Centrebound have been selected by JCT600 to provide mystery shopping surveys of phone, live chat and webmail enquires for new and used car sales.

JCT600 is one of the UK’s largest and most highly respected motor retailers. With more than 50 locations throughout Yorkshire, Lincolnshire, Derbyshire and the North East they are proud to have built relationships and trust with countless customers over 75 years of trading. With vast experience of selling the right cars to the right people, buyers continue to return to JCT600 thanks to its approachable, friendly attitude to motor sales and servicing.

To ensure JCT600 are delivering exceptional customer service Centrebound will be carrying out multichannel mystery shopping surveys to objectively measure compliance of internal standards and the customer experience when making sales enquires for new and used cars.

Giles Geddes, Managing Director at Centrebound states “We are delighted to be selected by JCT600 to help them maintain their high standards of customer service with our mystery shopping expertise.”