info@centrebound.com 08445 424242

Welcome to Centrebound

Whether you are looking to reduce costs, increase revenue, grow customer loyalty, improve customer service or monitor regulatory compliance, we offer a range of Quality Assurance & Mystery Shopping Solutions and Services. Centrebound provides cost-effective, independent and expert monitoring and feedback on your multi-channel customer interactions.

Independent Quality Assurance Experts

Centrebound provides bespoke Quality Assurance services to companies throughout the U.K. Delivering expert, flexible and cost-effective support to enhance their customer’s experience.

Services we provide

  • Inbound & outbound quality assurance monitoring
  • Email quality assurance monitoring
  • Webchat / Livechat quality assurance monitoring
  • Social media quality assurance monitoring
  • Compliance & adherence monitoring (e.g. FCA)
  • Quality Assurance consultation
  • Training and feedback sessions
  • Bespoke M.I. and reporting packages
  • Online reporting
  • Call recording systems
  • Onsite QA consultation

Benefits

  • Cost effective and efficient outsourced service
  • Independent and objective feedback for staff
  • Improved customer satisfaction and quality
  • Flexible and reliable quality monitoring
  • Increased sales and revenue
  • Customer retention improved
  • Compliance and adherence to regulatory standards increased
  • Detailed and bespoke Management Information packages