Welcome to Centrebound
Whether you are looking to reduce costs, increase revenue, grow customer loyalty, improve customer service or monitor regulatory compliance, we offer a range of Quality Assurance & Mystery Shopping Solutions and Services. Centrebound provides cost-effective, independent and expert monitoring and feedback on your multi-channel customer interactions.
Outsource your QA team
Bespoke QA solutions that drive positive experiences.
Consultation & KPI design
Getting the right mix of compliance and CX measures.
Software solutions
Bespoke and off the shelf quality and reporting solutions.
About us
Providing quality and mystery shopping solutions since 2013.
Independent Quality Assurance Experts
Centrebound provides bespoke Quality Assurance services to companies throughout the U.K. Delivering expert, flexible and cost-effective support to enhance their customer?s experience.
Services we provide
- Inbound & outbound quality assurance monitoring
- Email quality assurance monitoring
- Webchat / Livechat quality assurance monitoring
- Social media quality assurance monitoring
- Compliance & adherence monitoring (e.g. FCA)
- Quality Assurance consultation
- Training and feedback sessions
- Bespoke M.I. and reporting packages
- Online reporting
- Call recording systems
- Onsite QA consultation
Benefits
- Cost effective and efficient outsourced service
- Independent and objective feedback for staff
- Improved customer satisfaction and quality
- Flexible and reliable quality monitoring
- Increased sales and revenue
- Customer retention improved
- Compliance and adherence to regulatory standards increased
- Detailed and bespoke Management Information packages