Video that gets you on the inside
Using the latest high-definition covert technology, as used by the BBC, we can record and distribute any kind of interaction. Video mystery shopping can be used for compliance and risk management such as filming monetary transactions or ensuring regulated compliance when buying financial products.
More and more businesses are measuring the performance of their sales and service through this method of mystery shopping. Having professional, clear video and audio of your team interacting on a day to day basis is the perfect way to observe the business from one of your customer’s perspective.
Being able to present indisputable evidence as part of a training or performance related reward program means more and more companies are using our video services.
The covert equipment is absolutely undetectable. Tiny button cameras are typically tailored to the agents clothing or a handbag and cannot be seen even with close inspection.
Our video agents all have to pass the standard Centrebound 2 stage recruitment test and submit satisfactory footage before being accepted as an approved video shopper.
Video footage can be recorded in Widescreen and Standard formats all in 720p high definition.
Recordings up to 10GB (the same size as 4 feature films) can be downloaded within 72 hours of being recorded via our secure online, password protected service in either MP4 or AVI formats. Alternatively, footage can be posted by recorded delivery on USB stick or CD Rom.
If you would like a no-obligation quote or speak to one of our Mystery Shopping experts please get in touch today.