Quality Assurance Executive
Work from Home
9 Hours per Week, Monday-Wednesday
£12 per hour
50hrs paid holiday (equivalent to 5.5 weeks) per annum
Access to company pension scheme
Centrebound help companies improve their customer service and compliance with our contact centre quality assurance and mystery shopping services.
As a Quality Assurance Executive, your primary role will be listening to recorded customer calls and grading the performance of the telephone agent against an agreed set of standards. It may also involve monitoring emails and webchats between customers and contact centre staff. It will involve using call recording software, QA software and Microsoft Teams.
You will need to have;
• English as a first language with excellent written and verbal skills
• Superior attention to detail
• Competent computer usage skills
• Strong work ethic
• Great time keeping and integrity
Other duties may include providing administrative support when required.
As a quality centred organisation, Centrebound will provide first class, role orientated training and ongoing support.
The role can be carried out during flexible hours between Monday and Wednesday. The role will be primarily be home based. However, initial interviews and training will take place in Alderley Edge, Cheshire.
To apply, please send your CV and a covering email to email@example.com for the attention of Laraine Geddes.