info@centrebound.com 08445 424242

Our Policy

Data Security

A lot of the information we receive reaches us electronically, originating from your devices, and is then transmitted by your relevant telecoms network provider.

Where it’s within our control, measures are in place to ensure this ‘in flight’ data is as secure as it possibly can be.

Once it arrives at Centrebound, we take the security of your information very seriously.

We use appropriate procedures and technical security measures (including password encryption, anonymisation and archiving processes) to safeguard your information across all our computer systems, networks, websites, mobile apps and offices.

We use secure means to communicate with you where appropriate, such as ‘https’ and other security and encryption protocols.

How long do we keep your information for?

To make sure we meet our legal data protection and privacy obligations, we only hold on to your information for as long as we actually need it for the purposes we acquired it for in the first place.

In most cases, this means we will keep your information for as long as you continue to be enrolled as a shopper with Centrebound, and for a period of time afterwards if you stop doing so just in case you begin interacting with us again.

After that we will delete the information.  By law we have to keep basic information about our mystery shoppers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being enrolled with us for tax purposes.

In some circumstances you can ask us to delete your data: please email admin@centrebound.com for further information.

 Data Protection Officer

We have a Centrebound Data Protection Officer (DPO) that oversees compliance with this privacy notice. If you have any questions or concerns about this Privacy Notice or how we handle your personal information, please contact the DPO at admin@centrebound.com

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO) https://ico.org.uk/, the UK supervisory authority for data protection issues.

Changes to this privacy policy

We reserve the right to update this Privacy Policy at any time, and we will provide you with a new Privacy Policy when we make any substantial updates. We may also notify you in other ways from time to time about the processing of your personal information.  

If you have any questions about this Privacy Policy, please contact the Data Protection Officer admin@centrebound.com