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Bespoke Mystery Shopping Solutions

Centrebound provide affordable, flexible and effective multichannel mystery shopping service and competitor benchmarking nationwide and throughout Europe. We offer bespoke mystery shopping, compliance and auditing solutions that deliver unbiased insight into your customer’s journey.

The Multichannel Mystery Shopping Experts

Centrebound offers affordable, flexible and effective multichannel mystery shopping and competitor benchmarking. We offer bespoke mystery shopping and auditing solutions that deliver unbiased insight into your customer’s journey.

Our experienced and vetted agents objectively measure customer interactions against your Key Performance Indicators using bespoke surveys. This information, coupled with the experience of our customer service and sales consultants will give you the opportunity to;

  • Increase Sales Revenue
  • Stay Ahead Of The Competition
  • Improve Customer Service
  • Maximise Customer Retention

We are committed to working closely with our clients to build mystery shopping solutions that are designed to specifically support your businesses goals and objectives. There is no ‘one size fits all’ approach.

Today’s customers interact with your business via an increasing number of contact channels. We are passionate about multichannel service excellence and consistency. Centrebound’s expertise in mapping and measuring the increasingly complex customer journey from enquiry through to sales and service is what really sets us apart from other mystery shopping companies.

Whether your business requires location, phone or online based mystery shopping, we can help. Video shopping, audio shopping and online auditing reports are just some of the ways we help our clients improve their sales and service propositions.

We have extensive experience providing mystery shopping and competitor benchmarking services to a variety of industries including;

  • Estate agencies
  • Retail
  • Events & Conferences
  • Business to business (B2B)
  • Office space
  • Housing services
  • Wedding venues
  • Call centres

The unique approach we take to understanding your needs, and providing a bespoke service, is where we set ourselves apart. The years of experience gained by our consultants, in our respective fields, means Centrebound can provide specialist support and work with your business to develop a relationship that will bring tangible benefits.
Centrebound offers affordable, flexible and effective multichannel mystery shopping that adds real value to our clients. Our telephone mystery shopping, online mystery shopping and store mystery shopping enables you to focus on areas that will increase customer satisfaction and generate additional revenue.
Centrebound also provides customer service competitor benchmarking. Taking your KPI’s and measuring your performance against these and the performance of your competitors provides an excellent opportunity to understand where your business sits in the competitive marketplace. Using this information we are able to support your key improvement areas and identify where your customer service proposition can be developed.

The analytics provided are 100% bespoke to each of our clients, based on your goals and objectives. The performance packs are designed and produced by our experts to match your needs, to ensure the most efficient and clear reporting is available at all times.

Reacting to your customers is key and our mystery shopping, competitor benchmarking and expertly produced analytics give you the tools you need to stay one step ahead.

Our Mystery Shopping Agents

We apply our ethos of great service to our employees and mystery shopping agents. We only select the best candidates from a multi-stage recruitment process that includes not only literacy, observational and attention to detail tests but a passion for customer service too.

Our established mystery shopping agents are regularly reviewed, audited and feedback is provided to ensure the quality of our surveys and work remains first class. This is one of the many reasons our clients have found the feedback we supply helps their service continue to improve.

Reporting

We know the level of service provided counts. Being able to effectively measure your performance is essential. That’s because understanding your customer’s experience is vital for your business to improve its service proposition. Mystery shopping plays a key role in delivering the information that will help your business achieve its goals and objectives.

Our mystery shopping reports highlight opportunities to increase performance in sales, service and details areas that training and further support could be a benefit. The bespoke dashboards produced for our mystery shopping results are clear and easily actionable, to ensure deliverable results can begin immediately on the back of our surveys.

The bespoke reports can be produced as often and regularly as you require, during and after, each mystery shopping exercise. These, coupled with your own understanding and our expert support, mean immediate actions can be offered, to ensure the most effective impact possible.

Online Reporting Portal

Our online mystery shopping reporting portal gives you instant access to and data mining capabilities of your reports.

  • Secure password protected
  • User-defined access to individual franchise or group reports
  • Instant email notification when files added
  • Instant view of all reports
  • Download & share options
  • Supported by mobile apps for iPhone & Android

Contact us to discuss in more detail and we would be delighted to provide suggestions, advice and support on how to achieve the most effective approach for your business.