Mystery Shopping News

Clogau Gold partner with Centrebound for mystery shopping visits of their stores

Centrebound has been awarded a new contract to provide mystery shopping services for Welsh jewellery brand Clogau Gold. The contract will see Centrebound carry out mystery shopping audits at all of Clogau’s retail stores throughout the UK. The mystery shopping audits will generate insight into the store based customer experience and ensure the sales process […]

Centrebound selected by JCT600 motor retailer to carry out mystery shopping surveys

Centrebound have been selected by JCT600 to provide mystery shopping surveys of phone, live chat and webmail enquires for new and used car sales. JCT600 is one of the UK’s largest and most highly respected motor retailers. With more than 50 locations throughout Yorkshire, Lincolnshire, Derbyshire and the North East they are proud to have […]

Using mystery shopping to ensure gyms are fit to reopen

Gyms and leisure centres are one of the many businesses affected by the UK pandemic lock-downs. After a brief period of reopening on July 25 last year, they are expected to reopen in England on 12 April at the earliest – but group classes are unlikely to go ahead until 17 May 2021. A survey […]

Centrebound selected to carry out rental property mystery shopping audits

Centrebound is delighted we’ve been selected to carry out mystery shopping audits of virtual tours and lettings sales process for student accommodation provider Fresh. Fresh are a market leading, third party manager of student rental properties across the UK and Ireland. They are all about creating quality student homes as unique as the people who […]

Delivery man holding parcel boxes and ring the doorbell on the client's door in the morning background.

Mystery Shopping agents working from home

As the UK faces the latest COVID-19 lockdown, non-essential shops, restaurants, hotels and other businesses remain closed. For our mystery shopping agents this has meant a change in the type of assignments our clients are asking us to help with. The need to gather customer insight remains, but as some businesses have been able to […]

How door-step food delivery companies deliver Challenge 25 compliance

Whilst door-step food deliveries and grocery home delivery demand has rocketed during the last year, ensuring age restricted products are delivered in-line with Challenge 25 policy is something that can?t be overlooked. Millions of people across the UK are preparing for tougher coronavirus restrictions amid growing concern about the rising number of cases. These new […]

Customer service agent working from home

Covid-19 and Contact Centre Quality Assurance

The pandemic forced many organisations to go from business as usual to working from home almost overnight. According to Gartner, remote working shows signs of sticking with almost 75% of customer service leaders expecting to expand work from home programs post-pandemic. So, what should organisations consider to maintain customer service quality remotely? During lockdown and […]

Centrebound help Ocado deliver compliant customer service

Ocado selects Centrebound to ensure age restricted products are delivered in-line with the Challenge 25 policy. The Ocado Group is recognised as one of the pioneers in online grocery shopping and delivery in the UK and have grown to be the world’s largest dedicated online grocery retailer. Using Centrebound’s expert mystery shopping services, the retailer […]

Centrebound helps Virgin Media deliver record results

Centrebound mystery shopping customer and all-round multimedia good eggs Virgin Media have just received their Q3 mystery shopping results. Using a bespoke survey measuring sales journey compliance and customer experience measures, over 90 stores and kiosks have been visited by Centrebound Mystery Agents. The results provided to Virgin Media’s management team have provided unparalleled insight […]

Centrebound competes in the Manchester 10k!

On Sunday the 19th of May a brave team from Centrebound joined thirty thousand other runners in the Manchester Big Run. Completing a distance of 10km the team consisting of Jeremy, Oliver, Anthony and Giles managed an average time of 3 hours and 34 minutes over the course. A quality result assured by the quality […]