What is mystery shopping?

Mystery shopping is typically used by businesses including retailers, bars and restaurants, and entertainment venues to measure the quality of the customer experience and to collect information about products and services.

What is mystery shopping used for?

Mystery shopping can be used in lots of different situations to measure particular areas businesses are looking to focus on.

What is a mystery shopper?

If you’re new to the concept of mystery shopping now is a great time to become a mystery shopper. Becoming a mystery shopper (also known as a secret shopper or auditor) is a great way to make money on a flexible, part time basis. Mystery shopping involves a variety of skills such as reporting, attention to detail, information gathering, analysis and role playing.

Mystery Shopping News

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MoneyPlus selects Centrebound to provide contact centre quality assurance services

Centrebound proudly announces a new client partnership with MoneyPlus to provide Contact Centre Quality Assurance services. MoneyPlus offers debt advice and expertly managed debt management solutions, helping people overcome their troubles with debt. The partnership forms part of MoneyPlus’ ongoing commitment to providing customer service excellence and strengthen the performance of their operations. Centrebound help […]

Mystery shopping with Centrebound; being a spy without the health risks

As students prepare for the start of the new academic year, and head off to college or university, one of our mystery shopping agents shares their experience of being a mystery shopper with Centrebound whilst being at university. Who doesn’t want to be a spy? Benedict Cumberbatch once said he’s “always wanted to play a […]

Top 5 reasons why age checks are needed

As Centrebound are experts in providing mystery shopping and age checking services, we’ve looked at the top five reasons why companies that sell age restricted items need to be carrying out age checks. 1. Legal Compliance: In many countries, there are laws that prohibit the sale of age-restricted goods, such as tobacco, alcohol, and knives, […]

Student mystery shopping age restriction door-step auditor surveys

Mystery shopping age restriction surveys – the flexible student side hustle

Students looking for a flexible way to earn extra income to ease the cost of living pressures, are getting paid to order their groceries or take-aways. They do this by signing up with mystery shopping companies and completing age restriction checking surveys. The surveys are needed to ensure Challenge 25 age verification checks are being […]

Centrebound to Provide Contact Centre Quality Assurance for Claimsline

As Claimsline.co continue to experience growth and evolve as a company, they are working with Centrebound Ltd to assist them with keeping their commitments to their customers. Claimsline is an Accident Management Company with services specifically designed for those who have suffered through a car accident. They have a simple goal in mind: to make […]

Entertainment and venue mystery shopping

Centrebound to provide mystery shopping services for Alexandra Palace

Centrebound is delighted to be selected to provide mystery shopping audits for the iconic Alexandra Palace entertainment and recreation venue. The aim of the mystery shopping audit, is to provide insight to enable Alexandra Palace to ensure they are providing an excellent customer experience for all their visitors. Alexandra Palace has long been proud of […]

Test purchasing proposed to help tackle the rise in underage vaping

According to new research for the annual YouGov youth survey for ASH (Action on Smoking and Health) the percentage of children aged 11-17 vaping in the UK has risen from 4% in 2020 to 7% in 2022. The survey also found that the proportion of children who admit ever having tried vaping has also risen […]

Powerhouse Fitness selects Centrebound mystery shopping to ensure their customer service is in-shape

Powerhouse Fitness have selected Centrebound to partner with them for their mystery shopping programme after a break during the pandemic. Previously Centrebound carried out mystery shopping visits of their UK stores nationwide, auditing in-store customer experience and team knowledge. Centrebound are delighted to be starting the mystery shopping programme again for Powerhouse Fitness. Founded in […]

Clogau Welsh Jewellery Store, Interior, High Street, Bangor

Clogau Gold partner with Centrebound for mystery shopping visits of their stores

Centrebound has been awarded a new contract to provide mystery shopping services for Welsh jewellery brand Clogau Gold. The contract will see Centrebound carry out mystery shopping audits at all of Clogau’s retail stores throughout the UK. The mystery shopping audits will generate insight into the store based customer experience and ensure the sales process […]

Centrebound selected by JCT600 motor retailer to carry out mystery shopping surveys

Centrebound have been selected by JCT600 to provide mystery shopping surveys of phone, live chat and webmail enquires for new and used car sales. JCT600 is one of the UK’s largest and most highly respected motor retailers. With more than 50 locations throughout Yorkshire, Lincolnshire, Derbyshire and the North East they are proud to have […]