Mystery Shopping News

Entertainment and venue mystery shopping

Centrebound to provide mystery shopping services for Alexandra Palace

Centrebound is delighted to be selected to provide mystery shopping audits for the iconic Alexandra Palace entertainment and recreation venue. The aim of the mystery shopping audit, is to provide insight to enable Alexandra Palace to ensure they are providing an excellent customer experience for all their visitors. Alexandra Palace has long been proud of […]

Test purchasing proposed to help tackle the rise in underage vaping

According to new research for the annual YouGov youth survey for ASH (Action on Smoking and Health) the percentage of children aged 11-17 vaping in the UK has risen from 4% in 2020 to 7% in 2022. The survey also found that the proportion of children who admit ever having tried vaping has also risen […]

Powerhouse Fitness selects Centrebound mystery shopping to ensure their customer service is in-shape

Powerhouse Fitness have selected Centrebound to partner with them for their mystery shopping programme after a break during the pandemic. Previously Centrebound carried out mystery shopping visits of their UK stores nationwide, auditing in-store customer experience and team knowledge. Centrebound are delighted to be starting the mystery shopping programme again for Powerhouse Fitness. Founded in […]

Clogau Gold partner with Centrebound for mystery shopping visits of their stores

Centrebound has been awarded a new contract to provide mystery shopping services for Welsh jewellery brand Clogau Gold. The contract will see Centrebound carry out mystery shopping audits at all of Clogau’s retail stores throughout the UK. The mystery shopping audits will generate insight into the store based customer experience and ensure the sales process […]

Centrebound selected by JCT600 motor retailer to carry out mystery shopping surveys

Centrebound have been selected by JCT600 to provide mystery shopping surveys of phone, live chat and webmail enquires for new and used car sales. JCT600 is one of the UK’s largest and most highly respected motor retailers. With more than 50 locations throughout Yorkshire, Lincolnshire, Derbyshire and the North East they are proud to have […]

Using mystery shopping to ensure gyms are fit to reopen

Gyms and leisure centres are one of the many businesses affected by the UK pandemic lock-downs. After a brief period of reopening on July 25 last year, they are expected to reopen in England on 12 April at the earliest – but group classes are unlikely to go ahead until 17 May 2021. A survey […]

Centrebound selected to carry out rental property mystery shopping audits

Centrebound is delighted we’ve been selected to carry out mystery shopping audits of virtual tours and lettings sales process for student accommodation provider Fresh. Fresh are a market leading, third party manager of student rental properties across the UK and Ireland. They are all about creating quality student homes as unique as the people who […]

Delivery man holding parcel boxes and ring the doorbell on the client's door in the morning background.

Mystery Shopping agents working from home

As the UK faces the latest COVID-19 lockdown, non-essential shops, restaurants, hotels and other businesses remain closed. For our mystery shopping agents this has meant a change in the type of assignments our clients are asking us to help with. The need to gather customer insight remains, but as some businesses have been able to […]

How door-step food delivery companies deliver Challenge 25 compliance

Whilst door-step food deliveries and grocery home delivery demand rocketed during the last year, providing a lifeline for many during the pandemic, they remain a permanent fixture. Consumer engagement with the channel remains high, with many holding onto habits developed during the national lockdowns. Ensuring compliance around the sale and delivery of age restricted products […]

Customer service agent working from home

Covid-19 and Contact Centre Quality Assurance

The pandemic forced many organisations to go from business as usual to working from home almost overnight. According to Gartner, remote working shows signs of sticking with almost 75% of customer service leaders expecting to expand work from home programs post-pandemic. So, what should organisations consider to maintain customer service quality remotely? During lockdown and […]