Mystery Shopping News – Centrebound

Centrebound Delivers Virgin Media Q3 Results

Centrebound mystery shopping customer and all-round multimedia good eggs Virgin Media have just received their Q3 mystery shopping results. Using a bespoke survey measuring sales journey compliance and customer experience measures, over 90 stores and kiosks have been visited by Centrebound Mystery Agents. The results provided by secure download link to Virgin Media’s management team […]

Centrebound competes in the Manchester 10k!

On Sunday the 19th of May a brave team from Centrebound joined thirty thousand other runners in the Manchester Big Run. Completing a distance of 10km the team consisting of Jeremy, Oliver, Anthony and Giles managed an average time of 3 hours and 34 minutes over the course. A quality result assured by the quality […]

Scorching start to the bank holiday weekend here in Manchester

Here’s Jeremy keeping cool with his biggest fan (aside from our grateful quality assurance clients!) Wishing you all an ‘Excellent Friday’ and super Easter weekend from all at Centrebound!

Keep Calm It’s Just Peak Season

Its that time of year again! Your resource and headcount plans have (hopefully) ensured you have enough to capacity to cope with the uplift in customer demand, but what about your call centre quality assurance function? If you’re maintaining a grading rate based on contacts per head or percentage of customer contacts it can be […]