What is mystery shopping?

Mystery shopping is typically used by businesses including retailers, bars and restaurants, and entertainment venues to measure the quality of the customer experience and to collect information about products and services.

What is mystery shopping used for?

Mystery shopping can be used in lots of different situations to measure particular areas businesses are looking to focus on.

What is a mystery shopper?

If you’re new to the concept of mystery shopping now is a great time to become a mystery shopper. Becoming a mystery shopper (also known as a secret shopper or auditor) is a great way to make money on a flexible, part time basis. Mystery shopping involves a variety of skills such as reporting, attention to detail, information gathering, analysis and role playing.

Mystery Shopping News

Student mystery shopping age restriction door-step auditor surveys

Mystery shopping age restriction surveys – the flexible student side hustle

Students looking for a flexible way to earn extra income to ease the cost of living pressures, are getting paid to order their groceries or take-aways. They do this by signing up with mystery shopping companies and completing age restriction checking surveys. The surveys are needed to ensure Challenge 25 age verification checks are being […]

Centrebound to Provide Contact Centre Quality Assurance for Claimsline

As Claimsline.co continue to experience growth and evolve as a company, they are working with Centrebound Ltd to assist them with keeping their commitments to their customers. Claimsline is an Accident Management Company with services specifically designed for those who have suffered through a car accident. They have a simple goal in mind: to make […]

Entertainment and venue mystery shopping

Centrebound to provide mystery shopping services for Alexandra Palace

Centrebound is delighted to be selected to provide mystery shopping audits for the iconic Alexandra Palace entertainment and recreation venue. The aim of the mystery shopping audit, is to provide insight to enable Alexandra Palace to ensure they are providing an excellent customer experience for all their visitors. Alexandra Palace has long been proud of […]

Test purchasing proposed to help tackle the rise in underage vaping

According to new research for the annual YouGov youth survey for ASH (Action on Smoking and Health) the percentage of children aged 11-17 vaping in the UK has risen from 4% in 2020 to 7% in 2022. The survey also found that the proportion of children who admit ever having tried vaping has also risen […]

Powerhouse Fitness selects Centrebound mystery shopping to ensure their customer service is in-shape

Powerhouse Fitness have selected Centrebound to partner with them for their mystery shopping programme after a break during the pandemic. Previously Centrebound carried out mystery shopping visits of their UK stores nationwide, auditing in-store customer experience and team knowledge. Centrebound are delighted to be starting the mystery shopping programme again for Powerhouse Fitness. Founded in […]

Clogau Welsh Jewellery Store, Interior, High Street, Bangor

Clogau Gold partner with Centrebound for mystery shopping visits of their stores

Centrebound has been awarded a new contract to provide mystery shopping services for Welsh jewellery brand Clogau Gold. The contract will see Centrebound carry out mystery shopping audits at all of Clogau’s retail stores throughout the UK. The mystery shopping audits will generate insight into the store based customer experience and ensure the sales process […]

Centrebound selected by JCT600 motor retailer to carry out mystery shopping surveys

Centrebound have been selected by JCT600 to provide mystery shopping surveys of phone, live chat and webmail enquires for new and used car sales. JCT600 is one of the UK’s largest and most highly respected motor retailers. With more than 50 locations throughout Yorkshire, Lincolnshire, Derbyshire and the North East they are proud to have […]

Using mystery shopping to ensure gyms are fit to reopen

Gyms and leisure centres are one of the many businesses affected by the UK pandemic lock-downs. After a brief period of reopening on July 25 last year, they are expected to reopen in England on 12 April at the earliest – but group classes are unlikely to go ahead until 17 May 2021. A survey […]

Centrebound selected to carry out rental property mystery shopping audits

Centrebound is delighted we’ve been selected to carry out mystery shopping audits of virtual tours and lettings sales process for student accommodation provider Fresh. Fresh are a market leading, third party manager of student rental properties across the UK and Ireland. They are all about creating quality student homes as unique as the people who […]

Delivery man holding parcel boxes and ring the doorbell on the client's door in the morning background.

Mystery Shopping agents working from home

As the UK faces the latest COVID-19 lockdown, non-essential shops, restaurants, hotels and other businesses remain closed. For our mystery shopping agents this has meant a change in the type of assignments our clients are asking us to help with. The need to gather customer insight remains, but as some businesses have been able to […]