Phone Call Mystery Shopping
Telephone mystery shopping is an effective way of measuring and developing the quality of service delivered by your teams. Our mystery shopping service enables you to identify and implement change based on your customer’s experiences.
Whether you have multiple service locations or a large contact centre, our experienced telephone mystery shopping agents can make calls to objectively assess your multichannel sales and service proposition. As with all our other types of mystery shopping, we will design with you, a bespoke survey, script, scenario and reporting package that gives you the insight you need to improve service, compliance and drive sales.
Results are produced with scores for individual calls with fully definable aggregate reporting, that gives you actionable insight.
If you have a call recording solution and are interested in outsourcing some or all of your call centre Quality Assurance function please visit our sister site www.contactcentreqa.com