Store & Venue Surveys
Centrebound offers a range of different services for businesses across the UK. In the ever-changing marketplace, customers are demanding an equally flexible customer service proposition.
With over 10,000 nationwide mystery shopping agents, Centrebound can cover any location and mystery shopping brief. Experts in both Sales and Service scenarios, our trusted and tested mystery shopping agents will provide the objective, unbiased feedback on your service propositions.
Our nationwide service covers practically all industries including;
- Retail stores
- Events and Conferences
- Home-based surveys
- Field-based operatives
- Banks and Building Societies
- Car dealerships
- Restaurants and Hospitality
We will work with you to design a bespoke survey, aligned your KPI’s and service measures to effectively measure the customer experience across all your locations. Surveys can be based on compliance measures or orientated to customer feedback or a mix of both. The project setup process will put you in full editorial control, guided by our expert advice.
Our bespoke reporting packages, available online and in any format, will package your results into a distributable format with drill-down functionality. This will give you and your colleagues the ability to get to the root issues and also celebrate high performance in a timely and efficient manner.
When you need to see what is happening first hand, we also have a professional base of expert video mystery shoppers. For more information please go to our Video Mystery Shopping Page.
If you would like a no-obligation quote or speak to one of our Mystery Shopping experts please get in touch today.