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Testimonials

Graham McCracken Head of BI and Strategic InsightCertas Energy Logo
“We have had a great relationship with Centrebound over the past couple of years as they took on our outsourced contact centre quality assurance programme. I have found them to be very professional yet also flexible in their approach which has been very much needed. It’s great to have a partner you can rely on.”
Claire Voyle
Marketing Product SpecialistOlympus Corporation Logo
“The Centrebound team have been great. You delivered everything we asked for and I look forward to working again with you this year!”
Nick Ogonovsky
Head of PartnershipsLegal & General Group plc, Logo
“I’ve been really pleased with the process you’ve taken us through, the speed of completion and the excellent quality of the reports you’ve provided us with. All for what was a very reasonable cost.”
Lavine Jones
Franchise DirectorO2 Mobile Network Operator Logo
“I’ve been very impressed with the standard of comments and execution from the mystery shoppers and the support I receive has been nothing short of exceptional – A real pleasure to have you on board.”
Paul May             Head of RetailVirgin Media
“Centrebound produced high quality results and were good value for money. They were very responsive to any questions I had and their services met our needs very well.”
Lorraine Curtin
Head of Contact CentreDigital UK Television Channel Logo
“Digital UK worked with Centrebound on two mystery shopper campaigns in 2014. They impressed us with their knowledge and understanding of the contact centre environment. They added value at all stages of the process, were proactive in providing progress updates and delivered the final results on schedule and to our requirements. We look forward to working with Centrebound again in the future.”
Mark Cheshire
Customer Services DirectorN Brown Group plc Logo
“They were instrumental in designing, deploying and optimising best-practice methods and standards in the contact centre. They undertook their services with energy, passion, commitment and customer focus. I rate highly their expertise in contact centre management, across both in-house and outsourced operations.”
Kate Westwood
Operations ManagerBruntwood Property Company Logo
“I’ve been really happy with the results which have been shared with the directors and managers who all feel that this has brought to our attention some very interesting points for us to address. This will be very useful for us in moving the business forward.”
James Sutton MCOptom
OwnerJames Sutton MCOptom Logo
“Centrebound worked well with us before starting to understand what we wanted. The whole process went smoothly with great reports split into a summary, suggestions and then full details of the contacts to review. I would have no hesitation in recommending Centrebound to other people.”
Mike Hurst
Operations DirectorThe Tabor Group Logo
“Describe Centrebound’s service; One word – EXCELLENT. They couldn’t do anything better. The communication and updates were first class.”
Nick Clancky
Head of OperationsChums Clothing Logo
“Centrebound offered a real opportunity to improve the service we provide to our customers.”