“Centrebound offered a real opportunity to improve the service we provide to our customers.”

“We have had a great relationship with Centrebound over the past couple of years as they took on our outsourced contact centre quality assurance programme. I have found them to be very professional yet also flexible in their approach which has been very much needed. It’s great to have a partner you can rely on.”

“We are delighted to be working with Centrebound for our mystery shopping services. We have gained an insight into our retail stores to enable us to continue offering exceptional customer service to our valued customers.”

“Centrebound are one of the best in the business. Over the years, the Centrebound team have always been professional, providing quality feedback, supporting Alexandra Palace to deliver a great customer experience.”

“The Centrebound team have been great. You delivered everything we asked for and I look forward to working again with you this year!”

“I’ve been really pleased with the process you’ve taken us through, the speed of completion and the excellent quality of the reports you’ve provided us with. All for what was a very reasonable cost.”

“I’ve been very impressed with the standard of comments and execution from the mystery shoppers and the support I receive has been nothing short of exceptional – A real pleasure to have you on board.”

“Centrebound produced high quality results and were good value for money. They were very responsive to any questions I had and their services met our needs very well.”

“Digital UK worked with Centrebound on two mystery shopper campaigns in 2014. They impressed us with their knowledge and understanding of the contact centre environment. They added value at all stages of the process, were proactive in providing progress updates and delivered the final results on schedule and to our requirements. We look forward to working with Centrebound again in the future.”

“They were instrumental in designing, deploying and optimising best-practice methods and standards in the contact centre. They undertook their services with energy, passion, commitment and customer focus. I rate highly their expertise in contact centre management, across both in-house and outsourced operations.”

“I’ve been really happy with the results which have been shared with the directors and managers who all feel that this has brought to our attention some very interesting points for us to address. This will be very useful for us in moving the business forward.”

“Centrebound worked well with us before starting to understand what we wanted. The whole process went smoothly with great reports split into a summary, suggestions and then full details of the contacts to review. I would have no hesitation in recommending Centrebound to other people.”

“Describe Centrebound’s service; One word – EXCELLENT. They couldn’t do anything better. The communication and updates were first class.”

“Centrebound offered a real opportunity to improve the service we provide to our customers.”