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The Centrebound Approach

We build mystery shopping and compliance solutions that are designed to support individual businesses’ goals and objectives. We don’t use a one size fits all approach. Adopting this approach together with years of experience working with our mystery shopping auditors, means Centrebound can help you to focus on areas that matter to your business.

Some of the key benefits of working with Centrebound as a mystery shopping provider include:

Customised Solutions: Centrebound offers customised mystery shopping solutions to meet the specific needs of each business. We work with clients to design a program that will provide the most relevant and actionable feedback to help improve the customer experience.

Experienced Mystery Shoppers: Centrebound has a large pool of experienced and highly trained mystery shoppers who are carefully selected to match the client’s industry and requirements. These shoppers have the skills and experience to provide detailed and accurate feedback about the customer experience. We only select the best candidates from a multi-stage recruitment process that includes not only literacy, observational and attention to detail tests but a passion for customer service too.

Comprehensive Reporting: Centrebound provides comprehensive reports that include detailed observations, recommendations, and analysis of the customer experience. These reports are designed to help businesses identify areas of improvement and take actionable steps to enhance their operations.

Real-time Feedback: Centrebound offers real-time feedback and reporting that allows businesses to quickly respond to issues and make improvements as needed. This helps businesses stay on top of their customer service and ensures that they are providing the best possible experience to their customers.

Cost-effective Solutions: Centrebound offers cost-effective mystery shopping solutions that are designed to fit within the client’s budget. Our services are priced competitively, making them an affordable option for businesses of all sizes.

Overall, Centrebound is a leading mystery shopping provider that can help businesses improve their customer service, compliance, operations, and overall performance. Our customised solutions, experienced shoppers, comprehensive reports, real-time feedback, and cost-effective pricing make us a great choice for businesses looking to enhance their customer experience.

Unparalleled Services

With over 10,000 UK mystery shopping auditors, Centrebound can cover any location and mystery shopping brief. Experts in both sales, service and test purchase scenarios, our trusted and tested mystery shopping agents will provide objective, unbiased feedback on your service propositions.

Find out more about the services we offer.

Experience & Expertise

We are passionate about multichannel customer service excellence. Centrebound’s expertise in mapping and measuring the increasingly complex customer journey from enquiry through to sales and service is what really sets us apart from other mystery shopping companies.

We have extensive experience providing mystery shopping and competitor benchmarking services for a variety of industries including;

Return on Investment

Our experienced and vetted agents objectively measure customer interactions against your Key Performance Indicators using bespoke surveys. This information, coupled with the experience of our customer service and sales consultants will give you the opportunity to;

  • Increase Sales Revenue
  • Stay Ahead Of The Competition
  • Improve Customer Service
  • Maximise Customer Retention


You’re in good company. Centrebound is trusted by leading organisations across different industries to help deliver unbiased customer insight. From retail institutions to essential utilities providers we have helped our clients deliver tangible benefits and outcomes. Read our Customer Testimonials.

We’re rated Excellent on Trust Pilot. Read our Trust Pilot reviews: Centrebound Trust Pilot Reviews