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The Centrebound Approach

We work together with our clients to build mystery shopping solutions that are designed to support businesses goals and objectives. There is no ‘one size fits all’ approach.

Adopting this approach together with years of experience working with our mystery shopping agents, means Centrebound can help you to focus on areas that will increase customer satisfaction, generate additional revenue and ultimately achieve tangible benefits.

We apply our ethos of unparalleled service across our business, including our employees and mystery shopping agents. We only select the best candidates from a multi-stage recruitment process that includes not only literacy, observational and attention to detail tests but a passion for customer service too.

Our established mystery shopping agents are regularly reviewed, audited and feedback is provided to ensure the quality of our surveys and work remains first class.

We will produce reporting to meet your requirements. Reports can highlight opportunities to increase performance in sales, service and details areas that training and further support could be a benefit.

Reporting can be delivered in a format of your choosing including a secure reporting dashboard portal and/or bespoke reports. The bespoke dashboard provides clear and easy to understand insight, to ensure deliverable results can begin immediately on the back of our surveys. The bespoke reports can be produced as often and regularly as you require, during and after, each mystery shopping exercise. These, coupled with your own understanding and our expert support, mean immediate actions can be offered, to ensure the most effective impact possible.

Unparalleled Services

With over 10,000 UK mystery shopping agents, Centrebound can cover any location and mystery shopping brief. Experts in both Sales and Service scenarios, our trusted and tested mystery shopping agents will provide the objective, unbiased feedback on your service propositions.

Find out more about the services we offer.

Experience & Expertise

We are passionate about multichannel customer service excellence. Centrebound’s expertise in mapping and measuring the increasingly complex customer journey from enquiry through to sales and service is what really sets us apart from other mystery shopping companies.

We have extensive experience providing mystery shopping and competitor benchmarking services for a variety of industries including;

  • Retail
  • Hospitality venues
  • Events & conferences
  • Property & estate agencies
  • Utilities
  • Office space
  • Housing services
  • Wedding venues
  • Contact centres

Return on Investment

Our experienced and vetted agents objectively measure customer interactions against your Key Performance Indicators using bespoke surveys. This information, coupled with the experience of our customer service and sales consultants will give you the opportunity to;

  • Increase Sales Revenue
  • Stay Ahead Of The Competition
  • Improve Customer Service
  • Maximise Customer Retention

Testimonials

You’re in good company. Centrebound is trusted by leading organisations across different industries to help deliver unbiased customer insight. From retail institutions to essential utilities providers we have helped our clients deliver tangible benefits and outcomes. Read our Customer Testimonials.